Hero Shot offers a ‘Money-Back Guarantee’ in the event you are not happy with your photos. The guarantee applies to the The ‘Elite Headshot Session’ and ‘ Branding Session’ as well as company headshot sessions. The rights of this guarantee may be exercised before or upon viewing the proofing gallery only. Once images are willingly selected by THE CLIENT and the order is started, THE CLIENT waives any rights to a refund under this guarantee.
In order for the Hero Shot Guarantee to apply, the Client understands that they must:
- Be ready to start their photo session on time and have completed the questionnaire and any necessary preparation required by them contained in our prep sheet or prep email.
- Not be intoxicated at the time of shoot or hungover from a previous night. Consumption of Alcohol is not recommended in photo sessions and also waives the right to a refund under this guarantee.
- Stick to the recommended outfit changes to ensure that the session can keep to schedule and ensure that unnecessary pressure is not placed on the session.
- Ensure clothes are pressed and wrinkle-free prior to the shoot, in areas that will be visible to the camera, or have arrived with sufficient time to press or steam clothing prior to the planned shoot start time. A steamer or Iron can be provided free of charge on request.
- Ensure clothing fits properly and isn’t obviously too large or too small.
Recommended outfit chganges per session:
- Express Session: 1 outfit/look
- Elite Session: Up to 3x Outfits/looks
- Branding Session: Up to 5x outfits/looks
Refunds made under the Money Back Guarantee will be less any direct expenses such as merchant, transaction, or Amex fees incurred by Hero Shot or travel and parking costs incurred for location shoots.